Privacy Policy

1. Introduction

Neuronest ("we", "us", "our") operates an online AI development school accessible at neuronestst.sbs. This Privacy Policy explains what personal data we collect, how we use and protect it, and what rights you have in relation to it. It applies to all visitors to our website and to learners enrolled in any of our programmes.

If you have questions about this policy, you can reach us at [email protected] or by post at 188/12 Ratchadaphisek Road, Din Daeng, Bangkok 10400, Thailand.

2. Data We Collect

We collect the following categories of personal data:

• Contact and enrolment data — name, email address, and optionally telephone number, provided when you fill in our contact form or enrol in a programme.
• Usage data — pages visited, time spent on the site, browser and device type, and approximate location (country/city level), collected automatically through analytics tools.
• Cookie data — preferences and session identifiers stored in your browser. See our Cookie Policy for full detail.
• Programme activity data — module completion status, project submissions, and mentor session notes, for enrolled learners only.

We do not collect payment card details directly. Payments are processed by third-party payment providers under their own privacy terms.

Legal basis for processing (PDPA, Thailand)

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your personal data on the following bases: consent (for marketing communications and analytics cookies); contract performance (for delivering your enrolment and managing your access to course materials); and legitimate interest (for security monitoring and fraud prevention).

Retention periods

Contact enquiries: 24 months from date of last contact. Enrolment and programme records: 5 years from programme completion. Analytics data: 14 months rolling. You may request deletion at any time; see Section 6.

3. How We Use Your Data

• To respond to contact form enquiries and provide information about programmes
• To manage your enrolment, give you access to course materials, and coordinate mentor sessions
• To send programme-related communications (module updates, community announcements)
• To send marketing communications about new programmes or content — only with your prior consent, and you may withdraw this at any time
• To understand how the website is used and improve the learning experience
• To comply with applicable Thai law

We do not sell your personal data to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.

Third-party data processors

We use a small number of third-party services that process data on our behalf, including an analytics provider (for website usage statistics), an email delivery service (for programme communications), and a video conferencing tool (for mentor sessions). Each operates under a data processing agreement and is required to handle data in accordance with applicable law.

4. Data Protection Measures

• Data in transit is encrypted via HTTPS/TLS
• Access to learner data within the team is limited to those with a direct operational need
• Passwords and access credentials are stored using one-way hashing
• Security practices are reviewed periodically
• In the event of a data breach affecting your personal data, we will notify you and, where required, the relevant supervisory authority within the timeframe set by applicable law

5. Cookies

We use essential cookies (required for the site to function), analytics cookies (to understand usage), and preference cookies (to remember your choices). You can manage your preferences at any time via our Cookie Policy page. We do not use advertising or tracking cookies for third-party ad targeting.

6. Your Rights

Under Thailand's PDPA, you have the following rights in relation to your personal data:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where we no longer have a lawful basis to hold it
• Data portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest
• Withdrawal of consent — withdraw consent for marketing or analytics processing at any time without affecting prior processing
• Complaint — lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external sites (for example, documentation for programming tools covered in our courses). We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal data.

8. Children's Privacy

Our programmes are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will delete it promptly.

9. Updates to This Policy

We may update this policy periodically. When we do, the "Last Updated" date at the top of this page will reflect the change. If we make a material change that affects how we use your personal data, we will notify enrolled learners by email in advance of the change taking effect.

10. Contact

For any questions or requests relating to this policy or to your personal data:

• Email: [email protected]
• Post: Neuronest, 188/12 Ratchadaphisek Road, Din Daeng, Bangkok 10400, Thailand
• Phone: +66 2 274 6813 (Mon–Fri, 9:00–18:00 ICT)